Pricing
Choose the right starting point.
Every engagement is designed to create practical clarity, measurable improvement, and stronger customer confidence.
Clarity Session
Starting at $750
Includes
- 90-minute discovery session
- Priority customer journey review
- Identification of immediate concerns
- Written clarity brief
- Initial recommendations
Best for
Businesses that know something feels off but need help identifying where to begin.
Trust Leak Scan™
Starting at $2,500
Includes
- Customer journey review
- Five trust dimensions scored
- First-impression evaluation
- Top three trust leaks identified
- Leadership findings presentation
- Prioritized improvement roadmap
Best for
Businesses experiencing repeat calls, customer uncertainty, escalations, inconsistent communication, or unclear ownership.
S.M.I.L.E.™ Experience
Starting at $5,500
Includes
- Everything in Signal
- Customized S.M.I.L.E.™ team training
- Interactive real-world scenarios
- Communication tools and reinforcement materials
- Leadership implementation guide
- 30-day follow-up session
Best for
Organizations ready to create consistent communication habits across a customer-facing team.
Final investment is based on team size, number of locations, customization, travel, and engagement scope.
Custom engagements
Need something built around your organization?
Need a multi-location rollout, leadership intensive, speaking engagement, or customized program? Let’s design the right system.
Still deciding where to begin?
Tell me what your customers are experiencing and I’ll recommend the right tier.